Encourage Questions


Do you ask more than you tell?

Probably not. Most managers, like most parents, are usually ordering people to do this or do that. Try turning your “tell” into an “ask.”

Let’s look at a few examples:

The Tell: You need to answer the phone quicker.

The Ask: What do you think we can do to respond to calls in a more-timely manner?


The Tell: Get me that report by end of business today.

The Ask: Is there anything that will prevent you from getting me that information by the end of business today?

Asking questions encourages open, two-way communication which can help you get to the core issues that are inhibiting your employee’s productivity.



To get more examples of Tell vs Ask and to receive personal instruction on how to reword your directives, click here.
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To get your own copy of the entire “How To Fix Your Employees – The Top 12 Ways by Christie Ward, CSP”, professional development audio presentation, just click here. (program length: approx 17mins)

Christie Ward, CSP, provides employee training and executive coaching to individuals and teams who want to up their game. Christie’s professional development programs get proven results.