Do you ask more than you tell?
Probably not. Most managers, like most parents, are usually ordering people to do this or do that. Try turning your “tell” into an “ask.”
Let’s look at a few examples:
The Tell: You need to answer the phone quicker.
The Ask: What do you think we can do to respond to calls in a more-timely manner?
The Tell: Get me that report by end of business today.
The Ask: Is there anything that will prevent you from getting me that information by the end of business today?
Asking questions encourages open, two-way communication which can help you get to the core issues that are inhibiting your employee’s productivity.
Christie Ward, CSP, provides employee training and executive coaching to individuals and teams who want to up their game. Christie’s professional development programs get proven results.